An existing subscription can be amended in the following ways:
- Have an item removed
- Have an item(s) added
- Have an existing item upgraded/downgraded
How do I remove an item from my subscription?
You will require assistance from a member of our team. Please write in to email@example.com!
How do I add an item to an existing subscription?
To add an item to your existing subscription, you should add the items you wish to subscribe to in your cart.
At the checkout page, select the option to receive these items via subscription.
Scroll down past the cart total, and you should see the option to Add this cart to an existing subscription.
A list of your existing subscriptions will appear. Click to Add your cart to the subscription of your choice and it will combine your subscription.
You should see this reflected at the next page, where you are directed back to the My Subscription tab in your account. :-)
How do I upgrade/downgrade an item in an existing subscription?
Upgrading/downgrading an item in your subscription means that you have the option to switch between variations of the same product. This option is only available to specific items, and will appear to you in the form of a button.
Clicking this will bring you back to the product page, where you can select another variation of the product to replace your subscription.
To confirm your selection, click to proceed with the button "Sign Up Now".
Proceed to the checkout to confirm your selection. You will not be charged, but your subscription will be amended.
You will be brought to the confirmation page, where you can click to view your amended subscription and future billing amount.
Clicking to view the subscription will show the amended subscription and new order total!
Why can't you add items to my subscription for me?
We do not have the authority to charge anything to your credit card without your consent or action.
To add items to your subscription, we recommend cancelling your existing subscription and putting in a new one. You can write in to us at firstname.lastname@example.org for assistance with this!