24 hours prior to your allotted delivery slot, you will receive SMS and email notifications that your order has been prioritized for a dispatch. Please ensure that your mobile number (Singapore mobile numbers only) and email address is accurately indicated prior to placing your order.
Local mobile numbers should NOT include an area code or spacing; ie. 912345678.
We regret that we cannot be held responsible should pet parents fail to receive updates on delivery slots due to incorrectly or partially submitted personal information.