Yes. When we start working on your order, you will begin receiving automated SMS and e-mail updates from us. Your order should also reflect any of the following statuses in your Account page:
- Checking Stock
- Awaiting Fulfilment
- Awaiting Dispatch/Self-Collection
Please make sure you enter your mobile number and e-mail accurately prior to paying for your order. Phone numbers should be entered in an 8 digit format, without spacing. We do not dispatch SMS updates to international numbers.
I have paid for my order but have not received any updates!
We normally begin contacting pet parents within 1 working day of receiving their orders, and we shouldn't take any longer than 2 working days.
If on the off-chance we’ve made a mistake and overlooked your order, we’re really sorry! Please call us immediately at 6288 3636 so our team can get right to it.