Sure we can!
If you'd like your parcel to be left by your door, please inform our driver at the point of delivery and this will allow them to leave your purchase unattended, without obtaining a signature.
Alternatively, if your parcel is fulfiled on our behalf by our trusted courier partners, you will be dropped an electronic notification asking that you respond if you would prefer for the order to be left unattended at the point of delivery.
The action of doing either of these, is referred to as an "Authority to Leave".
What does an Authority to Leave (ATL) mean for me?
An ATL equates to a transfer of responsibility for the goods from Nekojam and its drivers to you or your authorised party. We're afraid we cannot be held responsible for missing items after the responsibility has been transferred.
Selecting this option also provides our drivers with permission to leave your order at the door automatically.
Once an ATL is provided, the driver in charge will proceed with the delivery drop, signifying completion of the delivery.
Please note that for security reasons, we are strictly unable to:
- Leave orders unattended if an ATL is not provided
- Accommodate return requests for ATL if your order contains frozen food items
- Process requests for refunds, exchanges or replacements for defective or missing items after responsibility of the order has been transferred