It’s OK to have a change of heart.
You have 30 days to return a Nekojam purchase.
No-nonsense Returns and Refunds:
Simply return the unused product in its original packaging and form within 30 days from the date of delivery to our fulfilment centre for an exchange or a full refund. We ask that for perishable items, they are not close to expiry (at least 6 months of shelf life required).
Once we receive your item and have checked it for any defects or damages, we’ll provide an exchange or a refund that will be issued in the same method of payment as the original payment.
Our return policy does not apply to sale items, items specially indented for your order (indicated as Available on Backorder), and the below:
- Assembled cages, beds, carriers, enclosures, gates etc.
- Collars, leashes and harnesses (recovery collars included)
- Frozen and chilled products
- All other wearables
We regret that customers who decline to return the item to our fulfilment centre will be ineligible for any returns or refunds.