You will be provided with automated updates regarding your order’s status as it moves through the fulfilment queue. These updates will be sent in two ways:
- Via SMS text message to your provided mobile number
- Via e-mail to your provided e-mail address
Please ensure that these particulars are provided accurately, prior to placing your order.
You should receive these updates from us within 2 working days of your order being placed.
Alternatively, you may check on your order’s status by visiting www.nekojam.com/track.
What if I'm not available to receive the delivery?
If you know that you will not be home for your delivery, you can get in touch with our Customer Service team to postpone or reschedule your delivery by calling us at 6288 3636.
Can you call me before my order is dispatched?
Certainly! To have a member of our dispatch team inform you when your delivery is en route to you, select the “Call Me Before Delivery” option at checkout!
This option is not available for orders sent via Free Courier Delivery - Sorry. :'(