What items do not qualify for Free Courier Delivery?

Bulky products, cat litter and frozen food items are not eligible for free delivery by our logistics partners. Due to their size and fragility, we put into place extra measures to ensure that these orders are handled with additional care.

Customers wishing to purchase these items can enjoy free delivery on their orders above $79. These items will be delivered by our network of in-house deliverymen under the Nekojam Delivery+ shipping method.

Here's a rough list of items that may not qualify for each animal group:

Cats

• Cat furniture and trees
• Large quantities of cat food (i.e. above 5kg)
• Cat litter
• Litter bins
• Frozen or chilled products

Dogs

• Large quantity of dog food (i.e. above 5kg)
• Pee trays
• Frozen or chilled products

Small Animals

• Bulky packets of animal bedding
• Cages
• Large bags of hay
• Large quantity of food (i.e. above 5kg)

Reptiles

• Terrariums