Sometimes you only realise you’re out of pet chow when you open the food bin and see large, sad, watery eyes. We get it. If you require an urgent delivery of your order, we’ll do our best to help!
I'm placing my order. Which delivery tier should I select to get my order as quickly as possible?
If you're looking to get your order in the quickest possible time, we recommend opting for Free Nekojam Delivery+. To qualify for this, your order must be above $79.
Customers are advised against opting for Free Courier Delivery for urgent orders.
While these orders are handled by our trusted logistics partners, items once shipped out cannot be recalled to the Nekojam fulfilment centre, and our Customer Satisfaction team has limited control over how the parcel is delivered and cannot expedite the dispatched order.
If you'd like to make arrangements to pick your items up personally from our fulfilment centre instead, drop us a call at 6288 3636 and a member of the team will be glad to help you out!