NEKOJAM SUPPORT CENTER

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• Do you offer repacking services for dry food?
• What do different order statuses mean?
• Will I get updates on my order?
• What is an item on backorder?
• What modes of payment are accepted?
• Is shopping on Nekojam safe and secure?
• What delivery and self-collection options do you offer?
• How do I remain updated on my delivery?
• Can you leave my order by the door?
• What if I fail to receive my delivery?
• What items do not qualify for Free Courier Delivery?
• Can Nekojam ship to an overseas address?
• What is your return policy?
• How do I return my order?
• What do I do if I've received a defective item?
• What is your refund policy?
• How do I register for a Nekojam account?
• How do I change my delivery details after I've placed my order?
• When do Paw Perks expire?